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Frequently Asked Questions

What are the office operation hours?

Please visit our Contact Us page for more information.

Which payment plans are available?

Business Web Hosting:
One time, yearly payment.

Other Services:
As agreed upon creation of the contract.

What are my legal rights & obligations?

Please visit Terms of Service for an up-to-date list of your legal rights & obligations.

What does “Business Web Hosting” mean?

Unlike other web hosting services, we provide dedicated resources for your hosting account; Which in turn make your website fast, secure and reliable.

How do I access cPanel on my hosting account?

Visit http://your_domain.com:2082/ – replacing your_domain.com with the actual name of your domain.

You will be requested for the Username and the Password that were sent to you in the welcome email.

I can’t seem to access my domain, what’s wrong?

Make sure you’ve updated the “Name Server” entries inside the domain’s DNS record according to the information given by us.

How do I access my backups?

The backups are accessible using your cPanel account.

Visit http://your_domain.com:2082/ – replacing your_domain.com with the actual name of your domain.

You will be requested for the Username and the Password that were sent to you in the welcome email.

How long are the backups kept?

The backups are accessible for a 60 day period.

The period may vary depending on your hosting package.

How long do the roll-backs take?

The average time for a full roll-back during a business week is 3 hours.

Roll-back time greatly depends on your co-operation as part of validating your identity and restoring your hosting account.

What is SEO?

Search engine optimization (SEO) is the process of increasing the visibility of a website in search engines organic (or natural / unpaid) results.

How does SEO affect my bottom line profits?

Just as location is everything for a bricks and mortar store, location also plays a large role in the success of your website. When we talk about SEO, we are talking about your location or ranking in the search engine results pages (SERP’s).

The majority of users don’t get passed the first results page, and most clicks take place at the top. SEO techniques and strategies help your website climb to the top positions, which brings you more clicks and traffic. As a result, you have the opportunity to convert more users into customers.